Shipping policy

SHIPPING POLICY

At Tradeo, we are proud to offer FREE worldwide tracked shipping on all orders. 

1. PROCESSING TIMES
All orders are processed, custom laser-engraved (if applicable), and packaged within 1–3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with a tracking link as soon as your package leaves our facility.

2. ESTIMATED DELIVERY TIMES
Because we ship globally, delivery speeds vary by location:
• New Zealand & Australia: 5–10 business days
• United States & Canada: 7–12 business days
• United Kingdom & Europe: 7–14 business days
• Rest of the World: 10–18 business days

Please note that these are estimates, and customs processing times in your country may occasionally cause minor delays.

3. COURIERS & TRACKING
We partner with leading global couriers to ensure your gear arrives safely. Once your tracking number updates, you can follow your shipment every step of the way. If your order contains multiple custom items, they may occasionally arrive in separate packages.

4. CUSTOMS, DUTIES, AND TAXES
Tradeo is not responsible for any customs, duties, or import taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer.

5. LOST OR DAMAGED PACKAGES
Your satisfaction is our priority. If your package arrives damaged, or if it is lost in transit, please contact our support team immediately at tradeoecom@gmail.com with your order number, and we will arrange a replacement at no cost to you.